Practices in the UK can use Patient Bridge, a Sensei product, to communicate directly with patients. Use Patient Bridge to send SMS messages, recalls, and reminders to individual patients, or to send a bulk message to a group of patients. You can also configure Patient Bridge to send recall notifications automatically, or request reviews from recent patients.
Click here to learn how to set up Patient Bridge for your practice.
Instructions for Using Patient Bridge
Managing Users
How to Add a User in Patient Bridge
Sending SMS Messages
How to Send a Custom SMS Message to a Patient Using Patient Bridge
How to Send an SMS Message to a Patient Using a Template in Patient Bridge
How to Set Up SMS Reminder Responses in Patient Bridge
How to Set the Run Order of SMS Reminders in Patient Bridge
How to Send a Bulk Message to a Group of Patients in Patient Bridge
How to Request a Review in Patient Bridge
How to See Recent Messages Sent to Patients in Patient Bridge
How to Check the SMS Send Summary for Patient Bridge
How to Configure Automatic Sending of NHS FFT in Patient Bridge
Configuring / Sending Automatic Recalls
How to Send Recalls Using Patient Bridge
How to Configure Automatic Recalls in Patient Bridge
How to Create a Recall Template in Patient Bridge
How to Create a Dental Recall Group in Patient Bridge
How to Create a Hygiene Recall Group in Patient Bridge
Online Booking
How to Create an Online Booking Service in Patient Bridge
How to Create an Online Booking Schedule in Patient Bridge
How to Create an Online Booking Website Link in Patient Bridge
How to Book an Online Appointment Using the Patient Bridge Website Link
How to Attach an Online Booking Link to a Recall in Patient Bridge
How to Amend the Working Hours for a Clinician for Online Booking in Patient Bridge
How to Change Colours on the Online Booking Website in Patient Bridge
How to Add a Logo to Online Booking in Patient Bridge
Treatment Plans
How to Send a Treatment Plan Using Patient Bridge
How to Use Treatment Plan Templates in Patient Bridge
Friends and Family Test
How to Enable/Disable Friends and Family Test (FFT) in Patient Bridge
How to Exclude Specific Appointment Types From Receiving FFT in Patient Bridge
Fail to Attends
How to Configure Fail to Attends (FTA) in Patient Bridge
Miscellaneous
How to Check the Status of a Payment in Patient Bridge
How to Configure the Google Analytics GA4 Add-On for Patient Bridge
How to Add the NHS Location for the Global PR Form in Patient Bridge
Patient Bridge: Stripe Support Contact
Additional Training (Recorded Classes)
Access the following additional training in the CDI:
- Patient Bridge: Daily Tasks Recorded Class (4 minutes)
- Patient Bridge: Friends & Family Test Recorded Class (3 minutes)
- Patient Bridge: Setting Up Failed To Attend Messages Recorded Class (12 minutes)
- Patient Bridge: Setting Up Recalls Recorded Class (14 minutes)
- Patient Bridge: Setting Up Reminders Recorded Class (15 minutes)
- Patient Bridge: User Management Recorded Class (3 minutes)
- Patient Bridge: Using Patient Satisfaction Surveys Recorded Class (4 minutes)
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