How to Configure Fail to Attends (FTA) in Patient Bridge

 Related Training
Patient Bridge: Setting Up Failed to Attend Messages Recorded Class

To configure Fail to Attends (FTA):

1. Log in to Patient Bridge using a Practice Manager account.
2. From the main menu, select Communications.
3. Click FTA.
   
4. Set up FTA Group(s).
   Note: This can be used if you want to set different FTA criteria for different schemes (e.g. for NHS patients or Private patients).
5. Create a template.
   Note: For example, your practice might want one for each stage of the FTA (i.e., first miss, second miss).
6. Select Configure Rules.
7. Click Add FTA.
   
8. Enter a name for the FTA.
9. In the Missed Appts field, enter the number of appointments that are missed to trigger the FTA.
10. Select Consecutive if you want this rule to enforce on consecutive misses.
11. Set a timeframe (i.e., the length of time until the criteria resets). The FTA campaign is now set up.
12. Locate the FTA campaign in the list and then use the Actions drop-down list to select Manage Channels.
    
13. Click Add FTA Channel.
    
14. Enter the details for the following:
    -- Campaign Name
    -- Outbound Format
    -- Missed Day
    -- Message Template
    -- Mailing Group
    
15. Click Save.
16. Repeat this procedure as needed for further FTAs.