How to Update an NHS Claim

Sensei Cloud enables you to update existing NHS claims and to modify and resubmit an NHS claim that has already been settled.

To update a claim:

1. From the Patient tab, select NHS Claims. The patient's claims are displayed.
   Note: You can also access claims from the Location tab > NHS Claims.
2. Select the claim from the list. The Update NHS Claim window is displayed.
   
   Note: The claim status must be Not Ready before you can update the details. Select Mark as Not Ready if you need to change it before continuing.
3. Select a category to display the values and entry fields.
   
   Note: Use the Clinical Data Set / DMF options to override generated claim values and/or set a Flexible Commissioning indicator. For more information, see How to Flag an NHS Claim with a Flexible Commissioning Indicator. 
4. Make the necessary changes to the claim details.
5. Click Update.

Resubmit a Previously Submitted NHS Claim

If you discover an issue with a claim that has already been submitted, or even paid, you can replace the previously submitted claim with a new one containing corrected data.

Note: You cannot access the resubmission options until you have received a response to a claim.

To resubmit a claim:

1. Select the claim, and then click Resubmission Options.
2. Select Create New Submission.
3. Make the necessary changes to the claim details.
4. Select Mark as Ready to Send.