Issue - Session Expired error when trying to Authorize ePrescriptions

Problem

When submitting or releasing prescriptions, you may see an error message:
“Session expired.”

This happens because your browser is blocking third-party cookies, which are required for the ePrescription service to stay signed in.

Solution (Google Chrome)

Enable third-party cookies using the steps below.  After enabling cookies, the “Session Expired” error should be resolved and prescriptions should submit successfully.

Steps

1. Open Google Chrome
2. Click the three dots (⋮) in the upper-right corner
3. Select Settings
4. Click Privacy and security
5. Select Third-party cookies (or Cookies and other site data)
6. Choose Allow all cookies

✅ Once enabled, refresh your browser and try submitting the prescription again.

Optional (More Secure Setting)

Instead of allowing all cookies, you can allow only the required site:

1. Go to Settings → Privacy and security → Third-party cookies
2. Under Sites that can always use cookies, click Add

3. Enter:

   [*.]changehealthcare.com
   

4. Check Including third-party cookies
5. Click Add