Issue: The customer has a new device and has added it to ID.me, except the old device is still getting the push notifications.
Solution: After adding the new device, it has been found that removing the old allows for the push notification to be successful.
Follow the link to delete MFA methods: https://help.id.me/hc/en-us/articles/4404659083671-Deleting-your-multi-factor-authentication-MFA-method
Comments
0 comments
Please sign in to leave a comment.