Troubleshooting Your Credit Card Machines

Please follow the below steps if you are facing errors with your credit card machines (provided by Global Payments). These steps apply to issues ranging from the device not powering on to payment failures.

For Wired Devices

1. Turn the device off, wait 5-10 seconds and turn the device back on.
2. Disconnect the wired network connection, wait 5-10 seconds, and reconnect.
3. If you received a device manual, follow the refresh or reset instructions provided.

For Wireless Devices

1. Turn the device off, wait 5-10 seconds and turn the device back on.
2. Disconnect the device from the Wi-Fi network, wait 5-10 seconds, and reconnect.
3. If you received a device manual, follow the refresh or reset instructions provided.

If the above steps have not returned the device back to working order, contact Sensei Support and they will run additional diagnostics and escalate if needed.