Troubleshooting a Scanner not Connecting

Check Chrome Settings > Privacy and security>
Pop-ups and redirects 
other blocked items that may be relevant:
USB devices
Local Network Access

Check site settings for gosensei
In this example it says Local Network Access is blocked (item causing scanner not to show)

After the release of Windows 11 24H2, many users began experiencing problems with TWAIN-compatible scanners, particularly those connected via USB. Microsoft has acknowledged this issue and released updates (e.g., KB5048667 and KB5052093) to address it. However, these updates have not fully resolved the problem for all scanner models.

Sensei Cloud continues to support TWAIN scanning as expected. The observed scanning failures are due to how Windows 11 24H2 interacts with USB scanner drivers and TWAIN protocols.

Recommended Actions for IT Support Teams

• Apply the latest Windows updates, including KB5048667 and KB5052093.
• Use network-based scanning (LAN/Wi-Fi) where supported to bypass USB driver issues.
• Test scanner functionality in your environment before deploying widely.
• Use scanners with native TWAIN drivers that are confirmed to work under Windows 11 24H2.
• Ensure that imaging bridge and pre-requisites are installed. How to Install Reinstall the Patient Imaging Bridge.

Windows KB5048667 - Scanner still not available
https://learn.microsoft.com/en-us/answers/questions/3932225/kb5048667-applied-scanner-still-not-available?forum=windows-all&referrer=answers

Windows KB5052093 - Windows update 24h2 stopped my scanners
https://learn.microsoft.com/en-ie/answers/questions/2202208/windows-update-24h2-stopped-my-scanners