Troubleshooting Slow Sensei Performance

If Sensei is slow on one or more computers in the office, use the steps below to troubleshoot slow system performance.

1. Make sure Google Chrome is configured for best performance.

Review Google Chrome's best practices for speed: https://support.google.com/chrome/answer/1385029?hl=en&co=GENIE.Platform%3DDesktop#zippy=

2. Clear the browser cache and cookies in Google Chrome.

Follow these instructions to delete cookies and cached data: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop&sjid=15071320364885470057-NA&oco=0#zippy=%2Cdelete-cookies-from-a-period-of-time

3. Check power management settings on the affected computer.

Checking Power Management Settings for Windows 11: https://help.gosensei.com/hc/en-us/articles/33630690156439

4. Disable IPv6.

1. Press Windows + R, type ncpa.cpl, and hit Enter.

2. Right-click your internet connection (Wi-Fi or Ethernet), then click Properties.

3. Find Internet Protocol Version 6 (TCP/IPv6) in the list.

4. Uncheck the box next to it.

5. Click OK, then restart your computer.

5. Restart the computer after making changes.

If the issue continues after completing these steps, it may be related to specific computer settings or configurations on the affected machine. In that case, collect any recent changes to the device, including browser updates, network changes, security software, or power settings, and share them with support for further review.

Note: If there is an active server spike or a known outage, our support team may already be working to resolve it. You can subscribe to the status page for real-time updates and incident notifications.