How to Merge Multiple Appointment Reminders into a Single SMS in Patient Bridge

When a patient has more than one appointment, SMS Merge sends the reminders as a single SMS message instead of one message per appointment.

Part 1 -  Enable SMS Merge

To enable SMS Merge in Patient Bridge:

1. Log in to Patient Bridge using a Practice Manager account.
2. From the menu bar, select Admin.
3. Click Edit Practice.
   
4. Select Merge SMS.
   
5. Click Save.

Part 2 -  Update the SMS Templates

Next, update each SMS template that should send merged reminders: 

1. Select Home, then select Communications.
2. Click Reminders, then click Manage Templates.
3. From the Actions drop-down list for the template, select Edit.
   
   Note: You only need to do this for SMS templates where you want multiple appointment reminders sent in one message.
4. Scroll down to Multiple Appointment Reminders.
   
5. Enter the required text and merge fields.
6. Click Save.