How to Handle Denture Repairs Alongside Regular Treatment (NHS Claims)

To ensure you receive correct UDA allocations when a patient needs a denture repair alongside regular treatment, you must split the work across two separate Courses of Treatment.

If you bundle the denture repair into a standard treatment plan, Sensei will not allocate the 2-UDA denture bonus correctly. 

Use the following instructions based on what treatment you are providing: 
 

Scenario A: Exam + Denture Repair (Total: 3 UDAs)

• Course of Treatment 1 (Main): Create a new plan and chart the Routine Examination. Set the NHS category to Band 1 (1 UDA). The patient pays the standard Band 1 fee unless exempt.
• Course of Treatment 2 (Separate): Create a completely separate plan and chart the Denture Repair item on its own. Set the NHS category to Denture Repair / Band 0 (2 UDAs). This plan is entirely free of charge.

Scenario B: Exam + Filling + Denture Repair (Total: 5 UDAs)

• Course of Treatment 1 (Main): Create a new plan and chart the Examination and Filling together. Set the NHS category to Band 2 (3 UDAs). The patient pays a single standard Band 2 fee unless exempt.
• Course of Treatment 2 (Separate): Create a completely separate plan and chart the Denture Repair item on its own. Set the NHS category to Denture Repair / Band 0 (2 UDAs). This plan is entirely free of charge.

To process this in Sensei Cloud:

• Never mix them: Ensure the denture repair item is completely isolated on its own course of treatment. Do not add X-rays, exams, or fillings to the denture repair plan.
• Transmitting: Complete and close both courses of treatment when the work is done.
• The Result: Sensei will generate two separate FP17 claims to transmit to the NHSBSA, cleanly securing your full 3 or 5 UDAs without any automated validation rejections.