Additional Support and Contact Information

This article provides support contact information for various Carestream Dental departments and products. 

Click here to submit a form to contact us for general information or to request a demo. 

Sales

Contact Sales to learn more about our products, such as offered Patient Solutions (Payment Manager, Rx Manager, etc.) and third party integrations.

You can email SalesCoordinators.US@csdental.com or call one of the following phone numbers.

General Sales: 800.944.6365 (8:00 AM to 7:00 PM ET)

ENT Sales: 888.477.4359 (8:00 AM to 7:00 PM ET)

eServices

Billing: 800.262.8593, Option 1

Support: 800.262.8593, Option 2

Patient Manager

Phone: 1.855.574.0990 or 866.435.7473, Option 4

Imaging Systems

Click here to access support for extraoral and intraoral imaging systems.

You can click CONNECT NOW for virtual assistance with any of the imaging systems. 

Phone: 866.724.6317 (8:00 AM to 7:00 PM ET)

Extraoral Imaging Systems Email: extraoralsupport@csdental.com

Intraoral Imaging Systems Email: intraoralsupport@csdental.com

Dental Practice Management Software (DPMS)

Visit our Product Support page to access support for the following software:

• Sensei Cloud
• OrthoTrac
• PracticeWorks
• SoftDent
• WinOMS
• Classic
• R4+

Click SUPPORT INFORMATION to access additional resources for the software of your choice. 

Contact Information

Note: The phone support hours for the following software are available Monday-Friday unless otherwise specified. 

Sensei Cloud

Email: senseicloudsupport@csdental.com

OrthoTrac

Email: orthotracsupport@csdental.com

Phone: 866.722.2567 (7:00 AM to 10:00 PM ET)

PracticeWorks

Email: practiceworkssupport@csdental.com

Phone: 800.603.4438 (7:00 AM to 10:00 PM ET)

SoftDent

Email: softdentsupport@csdental.com

Phone: 866.435.7473 (7:00 AM to 10:00 PM ET)

WinOMS

Email: oralsurgerysupport@csdental.com

Phone: 800.275.4637 (7:00 AM to 10:00 PM ET)

Classic Software:

Email: classicsoftware@csdental.com

Phone: 800.466.9661 (8:00 AM to 7:00 PM ET)

R4+

Email: uk-customer-care@csdental.com

Phone: 0330 094 8194 (8:30 AM to 5:00 PM GMT Monday-Friday*)

*After hours emergency services available until 7:00 PM Monday - Friday and Saturday from 9:00 AM to 2:00 PM.

See How to Access Additional Resources and Sensei Cloud Training Resources for more information.