There may be occasional instances in which an insurance claim is repeatedly rejected with a reason stating that a Procedure Code Description Note is Required.
In these instances, the likely reason is that a code has been used within the course of treatment that requires additional information. To add this information:
- Navigate to Claims > Claims Management.
- Locate the claim from the list and click on it to expand it in the list.
- Click Edit Addl Info.
- In the box marked Box 35 Remarks, enter any required information for the procedure(s) that have been used in the claim.
- Click Save Changes.
When the claim has been re-sent--as long as the information provided is sufficient--the claim processing continues.