Insurance Claim Rejected With 'Procedure Code Description Note is Required'

There may be occasional instances in which an insurance claim is repeatedly rejected with a reason stating that a Procedure Code Description Note is Required. 

In these instances, the likely reason is that a code has been used within the course of treatment that requires additional information. To add this information:

1. Navigate to Claims > Claims Management.
2. Locate the claim from the list and click on it to expand it in the list.
3. Click Edit Addl Info.
4. In the box marked Box 35 Remarks, enter any required information for the procedure(s) that have been used in the claim.
5. Click Save Changes.

When the claim has been re-sent--as long as the information provided is sufficient--the claim processing continues.