How to Set Up Team Members for ePrescriptions

Carestream Dental partners with Change Healthcare to provide the ePrescriptions (eRx) service. When you enroll your practice in this service, a Clinician account is created for you with Change Healthcare. This account stores user permissions for issuing and authorizing prescriptions.

After your account setup is complete, you must set up Team Members and User Permissions in Sensei Cloud. Use the Prescribers permissions group to determine which non-administration team members can take action on patient prescriptions (Administration > Permissions > User Permissions). For electronic prescriptions, the ability to take action is determined by the ePrescriptions Credentials in the Team Member Settings (Administration > Team > Team Members). Permissions within Clinician are determined by your Change Healthcare user account configuration.

Note: You must have Administrator permissions to perform these tasks.

Team Member Settings

To set up team members for ePrescriptions:

1. From the Administration tab, select Team > Team Members. Team Member Settings are displayed, with an ePrescriptions Credentials section at the bottom of the settings list.
   
   Note: If the ePrescriptions Credentials section is not displayed, contact your Carestream Dental representative. 
2. Select a team member and click Edit Selected Team Member.
3. Enter the ePrescriptions Username and Password set up for this user with Change Healthcare.
4. Click Validate Credentials. The ePrescriptions Login Test window is displayed for the user with a notation of Login Success.
   Note: If the validation is not successful, contact your Carestream Dental representative.
5. Click Close.
6. Click Save Team Member. 

Multi-Location Practices

Clinicians who are prescribing medications from multiple locations will have separate usernames for each location. For ease of use, the assigned password is the same for all associated usernames. 

This allows you to prescribe medication from the appropriate location. 

To switch which account you are logged into:

1. From the Team Member Settings, select the user, and then click Edit Selected Team Member.
2. From the ePrescriptions Credentials section, enter the username for the location and password.
   Note: The password should be the same for all of your usernames.
3. Click Validate Credentials. The ePrescriptions Login Test window is displayed for the user with a notation of Login Success.
   
4. Click Close.
5. Click Save Team Member. 

Note: If you are logged into multiple instances of Sensei Cloud at the same time, you need to log out of them before making the changes in the ePrescriptions Credentials to make sure the log-in change takes effect as intended and to prevent any issues. 

User Permission Settings

To set user permissions:

1. From the Administration tab, select Permissions > User Permissions. 
   
2. Select Prescribers, and then click Edit Group Members.
3. Select team members with permission to manage prescriptions.
4. Click Save. 
   Note: Permission changes take effect when the user logs in the next time.

Note: Practices can grant non-management personnel permission to manage ePrescriptions using the Manage ePrescriptions permission (Administration > Permissions > User Permissions). See Permissions List for more information. 

Change Healthcare Clinician Accounts

For more information on setting up users in the Change Healthcare Clinician software, see Working With Clinician Accounts in the Getting Started Guide.

For assistance with the Clinician interface, access Change Healthcare Help and Support.