How to Add Attachments to an NEA FastAttach® Claim

If you are using the NEA FastAttach® service for electronic claims that accept attachments, you can attach images, narratives, or a copy of the patient's Perio record to an NEA FastAttach claim.

You can also use FastAttach to attach primary (preceding) claim EOBs as supporting evidence for secondary (subsequent) claims, using the EOB attachment type.

Attach Images

To attach an image:

1. From the Location tab, select Claims > Claims Management. Claims that need attachments are flagged as Awaiting Attachments. 
2. Select a claim to view the Claim Summary.
   
3. Select Add Attachments. The Add New Claim Attachment(s) window displays images associated with the patient.
   
4. Select images related to the claim, and indicate the Image Code and Orientation for each.
5. Click Save.
6. Click Submit Claim.  The claim attachment information is sent to the NEA FastAttach service, and the Claim Status is updated to Awaiting Attachment Confirmation.
   
7. Log into the NEA FastAttach service, locate the associated claim record, confirm, and send the attachments.
   
   NEA finalizes the claim attachment record and sends the Attachment Reference Number back to Sensei Cloud, where the claim is automatically updated with the NEA link information, and the claim is queued for transmission to the CSD clearinghouse.

To view attachment details:

1. From the Claim Summary, click View Claim Details. The Claim Details window is displayed.
2. Scroll down or select Jump To > Attachment Summary. The Attachments Summary section lists the attachments and type for the claim.
   

Attach Narratives

To attach narratives:

1. Select a claim to view the Claim Summary.
2. Select Add Attachments. The Add New Claim Attachment(s) window is displayed.
3. For Attachment Type, select Narrative. 
4. Use the Narrative Text entry field to enter information and comments, or select from the Use Template list and click Add Template Text.
5. Click Save.
6. Click Submit Claim.  The claim attachment information is sent to the NEA FastAttach service, and the Claim Status is updated to Awaiting Attachment Confirmation.
7. Log into the NEA FastAttach service, locate the associated claim record, confirm, and send the attachments.

Attach Perio Exams

To attach perio exams:

1. Select the claim to view the Claim Summary.
2. Click Add Attachments. The Add New Claim Attachment(s) window is displayed.
   
3. Select Perio Exam, and then select the Exam Date.
4. Click Save.
5. Click Submit Claim.  The claim attachment information is sent to the NEA FastAttach service, and the Claim Status is updated to Awaiting Attachment Confirmation.
6. Log into the NEA FastAttach service, locate the associated claim record, confirm, and send the attachments.