Q: How do I enable the Teledentistry feature in Sensei Cloud?
A: Please contact a Carestream Dental support or sales representative to have this functionality enabled.
Q: Do I need any other software licenses to use Teledentistry in Sensei Cloud?
A: Yes, you need a Microsoft TeamsTM license which is included within the Microsoft 365TM license.
Q: Can I use Teledentistry in Sensei Cloud if I do not have a Microsoft 365 license?
A: No, not currently.
Q: Where can I purchase a Microsoft 365 license?
A: Either directly from Microsoft or from other vendors. Carestream Dental is not currently a reseller of these licenses.
Q: Does Teledentistry in Sensei Cloud work with any other business communication tools aside from Microsoft Teams?
A: No, not currently.
Q: Does my patient with whom I want to conduct a Teledentistry appointment need a Microsoft Teams license?
A: No, the patient does not need a Microsoft Teams license.
Q: Which URLs should I use to access Sensei Cloud in order to use Teledentistry?
A: Use one of the following URLs depending on your location:
- US – https://gosensei.us/
- UK - https://gosensei.uk/
Note: If you are not using one of these URLs to access Sensei Cloud, you may get an error message when trying to login to Microsoft 365 to book a Teledentistry appointment.
Q: What do I do if I get a Microsoft error message stating that I need admin rights to grant Sensei Cloud access to Office365?
A: Contact the administrator of your Office365 accounts and ask them to grant you administrative access to use the Teledentistry feature in Sensei Cloud.
Q: Even though Teledentistry is enabled, why is the Teledentistry checkbox disabled when creating an appointment from the patient screens?
A: First, book the appointment into a specific time slot in the Schedule DayView to enable the Teledentistry option on the Appointment Card. A date and time are required to set up the associated Microsoft Teams meeting.
Note: The Teledentistry option is also disabled if :
- The Patient Record does not have a defined email address.
- The appointment status has already been marked as completed or checked out.
- The scheduled appointment start time is more than one hour in the past.
- The appointment is scheduled to have happened on a past date.
Q: If I have to reschedule an appointment, how do I resend the Teledentistry email to my patient?
A: If an appointment with an associated Teledentistry meeting is rescheduled, you must set up a new Teledentistry meeting for the appointment after rebooking. Follow this procedure:
- Finish rebooking the appointment to its new date and/or time.
- Edit the appointment and uncheck the Teledentistry option.
- Click Update Appointment.
- Edit the appointment again and check the Teledentistry option.
- Click Update Appointment.
A new email will be sent to the patient for the updated Teams meeting, reflecting the new date and time.
Q: Where does Sensei Cloud record that the patient has/had a Teledentistry appointment?
A: The appointment tile displays a visual indicator to show that it is a Teledentistry appointment. An appointment note is also added to all the patient’s non-clinical notes views (Patient Homepage, Snapshot and Notes tab).
Q: If the patient does not have a Microsoft Teams account, how do they access the Teledentistry online meeting?
A: Patients can use their internet browser to join the Teams meeting. After the patient clicks the Join Session link in the email, they need to select the option Continue on this browser to join the Teledentistry meeting.
Q: How do I know when my patient has joined the Teledentistry online meeting?
A: If you have not already joined the Teledentistry online meeting, an alert displays in the Microsoft Teams meeting that the patient has joined.
For more information, see How to Provide Teledentistry Appointments Using Microsoft Teams, How to Select Codes for Teledentistry Appointments, and Sensei Cloud: Scheduling Teledentistry Appointments Recorded Class in the Carestream Dental Institute.
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